ComplaintLuckyFun

Lucky.fun Player's KYC Face Scan Won't Scan

A 'No KYC' casino's one visible complaint is a face scan that will not scan. Lucky, indeed.

Lucky.fun built its X bio on two magic words: "No KYC." Instant deposits, instant withdrawals, no face scans, none of it. So this week's one visible complaint arrived with a certain chef's-kiss symmetry: a player is stuck on a KYC face scan their phone will not run, and they are asking the no-KYC casino to please explain the KYC.

So no one knows how to KYC on the platform @luckyfun ??? wtf

That was @1JAYDEE408, who filled in the details when another user asked what the problem was. "During the KYC process you need to digitally scan your face to verify," the player wrote, "but it says my phone doesnt allow that feature." The player added they don't have the feature turned on for Phantom, the wallet, and wished "someone from @luckyfun would send help."

A clip the player shared with the KYC complaint.

There is plenty to enjoy here. A casino called Lucky.fun, billing itself as Crypto's Fastest Growing Casino, whose entire pitch is skipping identity checks, currently has a face-scan step that refuses to scan. The only thing scanning cleanly is the gap between the bio and the onboarding flow. Somebody send the mirror, or at least a support rep.

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Sources

  1. Player's KYC question to Lucky.fun
  2. Player explains the face-scan issue
  3. Marlen_XX0 asks what the problem was

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